YOUR CALIFORNIA PRIVACY RIGHTS
"we," "us," or "our"),
an Internet websiteoffered in cooperation with the MTV television
channel or programming service ("MTV Channel"). The MTV Channel
and the Site (together, "MTV") are provided by MTV Networks ("MTVN"),
a division of Viacom International Inc. (together, MTVN and Viacom International
only the personally identifiable information ("Personal Information")
collected by the Site and does not cover any such information collected
in any other manner or for any other purpose, or for or by any other
MTVN programming channel, MTVN's "Jobhunt" website, the Parent
Companies and any subsidiaries and affiliates of the Parent Companies
(collectively, "Affiliates"), or any other company, unless
- The kinds of Personal Information we collect from users of the Site and how that information is collected;
- How we use your Personal Information;
- The circumstances under which we disclose Personal Information to third parties;
- How you can access, update or delete any Personal Information collected about you by us; and
- The mechanisms we have implemented to protect your Personal Information.
Site is offered and made available only to users 13 years of age or
reside in the United States of America, its territories and possessions
("U.S.") and certain features on this Site are only offered
and made available to those 14 years of age or older. If you are
not yet 13 years old or the required
greater age for certain features ,
or do not reside in the U.S., please discontinue using the Site immediately,
activities and services that require you to provide your Personal Information.
We reserve the right to revise this
notice to you. Such revisions shall be effective to you immediately
upon posting. Notice of material changes to either document will
be posted on the Site's homepage and/or will be provided by e-mailing
you or notifying you upon login about these changes; the form of such
notice is at our discretion. However, we encourage you to check
We are committed to protecting users'
privacy. Keeping the Personal Information you share with us on
the Site secure and ensuring your understanding of how we collect, use,
disclose and maintain your Personal Information is important to us.
We maintain reasonable physical, electronic and procedural safeguards
to protect your Personal Information and while no data transmission
over the Internet is 100% secure from intrusion, we have used and will
continue to use commercially reasonable efforts to ensure the protection
of your Personal Information.
YOUR CALIFORNIA PRIVACY
If you are a resident of the State
of California, under the California Civil Code, you have the right to
request from companies conducting business in California a list of all
third parties to which the company has disclosed Personal Information
during the preceding year for direct marketing purposes. Alternatively,
an opt-out (which we may sometimes refer to as "unsubscribe")
or opt-in choice for use of your Personal Information by third parties
(such as advertisers or affiliated companies) for marketing purposes,
the company may instead provide you with information on how to exercise
your disclosure choice options.
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). Send an email to the Privacy Administrator at email@example.com, or you may contact us via regular mail at:
New York, New York
Attn: Your California Privacy Rights
c/o Privacy Administrator
All requests sent via regular mail must be labeled "Your California Privacy Rights" on the envelope or post card and clearly stated on the actual request. For all requests, please include your name, street address, city, state, and zip code (your street address is optional if you wish to receive a response to your request via email. Please include your zip code for our own recordkeeping). We will not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
New York, New York
c/o Privacy Administrator
GENERAL PRIVACY INFORMATION
Your continued use of the Site indicates
management and storage of your Personal Information as described below.
We may from time to time, transfer or merge any Personal Information
collected off-line to our online databases or store off-line information
in an electronic format. We may also combine Personal Information
we collect online with information available from other sources, including
information received from our Affiliates, marketing companies, or Advertisers
and will remain in full force and effect as long as you are a user of
the Site, even if your use of or participation in any particular service,
feature, function or promotional activity terminates, expires, ceases,
is suspended or deactivated for any reason.
1. Collection and Use of Personal
Information: When we use the term "Personal Information"
we mean information such as your first/middle initial or name and last
name, street address, town or city, state, zip code, telephone number,
instant-messenger nickname, blog or other personal website URL, date
of birth, e-mail address, gender, ethnicity and any other information
that would allow someone to identify you or contact you. Personal
Information also includes information about your personal preferences,
survey responses and your transactions or relationship with us, if you
have been a user of the Site or you have provided this type of information
to any of the MTVN family of companies. For example, to the extent
we offer such services, if you order any of our various Products (as
also collect and maintain your billing address, shipping address, Product
selections, your credit card or other payment instrument information,
your order number, and information about your computer's internet address
and website which may have referred or directed you to the Site (e.g.,
the referring URL). Your credit card or debit card number is classified
as "Sensitive Personal Information" and is collected via
a secure transmission.
a. Collection of Personal
Information During Registration. To the extent we offer user
registration on the Site, to register as a member of the Site, you are
required to select a user name and password (together, your "User
ID"), and may be required to also provide other Personal Information,
such as your email address, first and last name, gender, date of birth,
country and zip code. Additional Personal Information may be requested
during the registration process (but not required), such as cable/satellite
provider, ethnic information, and annual income. We will allow
you to change the password portion of your User ID, as well as certain
other Personal Information or Sensitive Personal Information you have
given us in order to keep your information current, but once you select
a user name you will not be able to change that user name provided to
us during registration and which is associated with your User ID.
Among other things, these kinds of information help us securely identify
you as a registered or permitted user of the Site and our features and
functions. You will not be able to change your date of birth without
All member benefits are free.
As a registered user of the Site, from time to time, we may also provide
you with certain options to subscribe to a selection
of free email newsletters and other periodic information.
You may select such options by opting-in
at the time of registration or by responding to an offer or invitation
at a later date. You will also have the right to opt-out (unsubscribe)
or change your preferences at any time by logging in with your User
ID and changing the settings in your account. You may also opt-out
to particular email communications by responding to that email and using
the "unsubscribe" or opt-out procedure included in that communication.
If you are a registered user, you
acknowledge, understand and hereby agree that you are giving us your
consent to track your activities and your use of the Site in connection
b. Collection of Personal Information During Registration or In Connection with Certain Features and Functions. During registration (and possibly at certain other times to enable your use of other features or functions or for security purposes), you will be required to provide us with certain information about you in order for us to personalize and allow you to use the features and functions that we may offer on the Site, such as chat rooms, message boards, electronic mail services, messaging services, auctions, shopping, registration and member profile pages.
c. Collection of Personal Information
in Connection with Promotions such as Contests and Sweepstakes.
To the extent we offer user registration on the Site, registration as
a member ofthe Site
is not always required to enter Promotions such as contests and sweepstakes.
There may be a separate registration process which will require the
submission of all or some of the following: your first and last name,
street address, city, state and zip code, email address, telephone number
and date of birth. Additional Personal Information may be requested
depending on the specific Promotion, but submission of such information
may be optional. The Promotion's entry page and/or Rules will
provide the specific requirements. You may also have the opportunity
to opt-in to special Promotions or offers from our Advertisers in connection
with many of these types of Promotions.
d. Use of Personal Information
in Connection withPersonalizedAdvertising.
We may use characteristics about you such as age, gender and/or ethnicity
for personalizing the online advertising from third parties that you
see when you visit the Site. This information may be used to send you
personalized advertising in combination with non-Personal Information
such as your website viewing, usage and purchasing history, which is
not part of your user profile. (For more information, please see
Other Technology" section.)
You submit this Personal Information at the time of your registration;
it is part of your online profile and associated with your User ID.
We use third party ad servers to deliver personalized advertising to
you. However, neither these ad servers nor their advertisers will have
access to your individual online profile or your age, gender and ethnicity
information. These third parties only deliver designated advertising
to a targeted group of users which have been identified by the Site
based on certain characteristics and the Site instructs the third parties
to serve the ads but the identity or characteristics of an individual
user is unknown to the third parties. Age, gender and/or ethnicity is
only disclosed to third parties in the aggregate and cannot be used
to identify an individual user. By registering for the Site, you
have affirmatively consented to the use of such information for personalized
advertising. In order to withdraw your consent to use such information
for personalized advertising, you shall need to deactivate
your account on the Site by following the procedures set forth in
Section 13 of the "Terms
of Use Agreement"
labeled "Deactivation/Termination of Your Registration or Use".
e. Use of Personal Information
in Connection with Promotions and Offers; Opt-out Procedures.
We, or our Affiliates, may contact the Site's registered users or
other users that have registered for or participated in various Site
events, Promotions, or transactions, or we may send offers for the purchase
of goods and/or services that may be of interest to users.
You may "opt out" of receiving marketing and promotional e-mails or text messages from us at any time by going to the Site's home page, clicking the "Your Account" link, to (1) un-register your account, or (2) change or edit your preferences. You may also use the opt-out mechanism that is contained in an email or text message. However,we, or our Affiliates, may continue to contact you via email for administrative or informational purposes, including follow-up messages regarding the administration of your account, any services, features or functions you have enrolled in or registered to use, any Promotions you have participated in or have entered, goods and/or services or Products you have ordered, or other transactions you have undertaken with the Site.
In the event that we, or our Affiliates,
unknowingly sends an email or text message to a child (a person under
the age of 13) or Ineligible Teenager (as defined in Section 9)
who has registered with the Site or its features in violation of the Site's
Teenager's) parent or legal guardian always has the right to unsubscribe
(opt-out) from receiving future emails or text messages via the unsubscribe
mechanism contained in the email or message, or to request termination
of the child's or Ineligible Teenager's registration and status
as a registered user with the Site. The same unsubscribe process
is available to a parent or legal guardian of a minor (a person under
the age of 18, or the age of majority in your state). Please see
the "Review, Update, or Delete Your Personal Information" Section below for details.
g. Use of Communities. If you use any of the Communities features and functions made available on or through the Site, please remember that any information disclosed in these venues is automatically made public. You should exercise caution when disclosing any Personal Information in the Communities, as you do not know who will access and use your Personal Information or for what purposes. MTV is in no way responsible for the accuracy, use, or misuse of any information, including Personal Information, that you disclose or receive through these venues and you should assume that any disclosure you do make in these venues will be available publicly, even without your knowledge or authorization.
Wireless Marketing Services and Promotional Opportunities:
MTV may provide users and viewers with the opportunity to register for
special Promotions, services, news, programming and information delivered
via text messaging and other wireless devices such as mobile phones
and, in the event we do so, users are required to provide their consent
to receive such information from MTV, either by registering on the Site
or via their wireless device. Such services and promotional opportunities
are provided by Affiliates for MTV. The Personal Information requested
as part of the online registration process may include a user's telephone
number or a wireless email address, but only if specifically requested,
and the carrier's name. Optional information may be requested
for specific Promotions, such as a user's preferences regarding goods
or services, choices of music or artists, or other similar survey information.
Depending on the Promotion, we may also collect an Internet email address
or other information and, depending on the information collected, the
user may also be required to confirm his or her agreement to this Privacy
We caution that most wireless transmissions
are not secured and there is a greater risk of an unknown third party's
interception of messages or a user's Personal Information when using
a wireless communications device.
Users that register for MTV's wireless
marketing services acknowledge, understand and agree that they will
be charged by the user's wireless carrier for all messages sent to
the user from MTV. Standard messaging rates will apply, unless
noted otherwise. Under no circumstances will the Site,
MTV, its Parent Companies, or Affiliates be responsible for any wireless
email or text messaging charges incurred by a user or by a person that
has access to a user's wireless device, telephone number, or email
To the extent we provide wireless marketing services, there are two
registration methods provided for MTV's wireless marketing services.
Standard rate Promotions will be subject to either the "single opt-in"
or the "double-opt-in" (Site/SMS) method, at the discretion of MTV
depending on the type of Promotion. Premium rate services will
require the "double opt-in" (Site/SMS or SMS/SMS) method.
- Single Opt-in Method: In response to print, radio, television, Internet, or other promotional messages, users will be directed to send a specific word or code via a text message to a designated telephone number to register for the service promoted. The user's voluntary submission of the designated word or code to MTV will mean that the user has freely and affirmatively granted permission to MTV to send text messages to him or her. MTV will thank the user for his or her registration by sending a "Thank you" message. The user may terminate the service at any time by using the unsubscribe command in any text message from MTV or by sending a text message to MTV that says "STOP", "END", "CANCEL", "REMOVE", "UNSUBSCRIBE" or "QUIT".
- Double Opt-in (SMS/SMS) Method: In response to print, radio, television, Internet, or other promotional messages, users will be directed to send a specific word or code via a text message to a designated telephone number to register for the service promoted. MTV will then send a "Confirmation" message to the user's designated wireless device and will request that the user confirm that he or she has agreed to receive messages from MTV to that particular telephone number (or wireless domain name when appropriate).The user must respond to the "Confirmation" message with a text message that states "YES" or "Y" that will indicate the user's acceptance of MTV's wireless marketing service. Until the user responds to the "Confirmation" message, the user is not registered for the specific wireless marketing service subject to the Promotion. A user may respond to the "Confirmation" message at any time provided that MTV may choose to terminate offering wireless marketing service at any time and the user's response to the "Confirmation" is only valid if the response is received while MTV continues to offer the specific wireless marketing service.
b. Termination of Wireless
Services by User. Regardless of which one of the above opt-in
methods was used to register, users may revoke their consent to receive
messages from MTV by the following procedure:
A user may cancel one or more services
via his or her wireless device at any time by using the unsubscribe
mechanism provided by MTV at the time the message is sent, or by sending
a text message that says "STOP", "END", "CANCEL", "REMOVE",
"UNSUBSCRIBE" or "QUIT". MTV will terminate the user's
registration for the most recent wireless service sent to the user.
Any of these words followed by the word "ALL" in the user's termination
request will cancel all of the user's registered wireless services
with MTV. If the user unsubscribes from one or all of MTV service(s)
via his or her wireless device, the service(s) will be terminated immediately
and will cancel the user's previous opt-in.
of Wireless Services by MTV. A user understands, acknowledges
and agrees that MTV may, in its sole discretion and without liability
to any user, terminate its offer of any specific wireless marketing
service or all wireless marketing services at any time without advance
notice. MTV may provide notice of terminations or changes in services
on this Site.
d. Use of Information. MTV will not use a wireless telephone number, wireless or conventional Internet email address, or other Personal Information submitted for its wireless marketing services for any other purpose but to provide the service requested, unless we provide advance notice of any other use. We will not share such Personal Information with Advertisers or other third party marketers unless you opt-in to such disclosure. We will share such Personal Information with the operational service providers that assist us in delivering these wireless services to you and with the Parent Companies and Affiliates.
3. Accuracy and Confidentiality: It is your responsibility to give us current, complete, truthful and accurate information, including Personal Information, and to keep such information up to date. We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or completeinformation or Personal Information or you fail to update such information or Personal Information.
You are solely responsible for maintaining the strict confidentiality of your User ID, if applicable, and for any charges, costs, expenses, damages, liabilities and losses we incur or may suffer as a result of your failure to do so. You, and not us, are solely responsible and liable for your activity, behavior, use and conduct on the Site and for any use of the Site or any other activity or conduct in connection with the Site by any others who use your User ID, unless and until you notify us that your User ID may have been compromised, misappropriated or improperly taken or used by another party.
Bear in mind that when you submit information to us, it does not guarantee that we will permit you to use any or all of the features or functions of the Site.
4.Cookies and Other Technologies: We use 'cookies' and other similar tracking technologies, such as web beacons (also known as image tags, GIF or web bugs) to collect non-personal "click stream" data regarding your visits to the Site, such as your visits to the Site's webpages, use of our features, and purchasing history or preferences. Your Personal Information (such as name, email address and credit card account information) is not collected as part of this process.
- Keeping count of your return visits to the Site or our Parent Companies', Affiliates', Advertisers' or partners' sites;
- Accumulating and reporting aggregate, statistical information in connection with the Site and user activity;
- Determining which features, webpages, products and services users like best; and
- Saving your User ID or other information, such as shopping cart activity, so you don't have to re-enter it each time you visit the Site.
This Site may contain
advertisements, references and links to other websites and organizations
that are not affiliated with MTVN, but are provided by a variety of
to deliver personalized advertising messages to you based on your individual
interests, website viewing habits, purchasing history or preferences
("Behavioral Personalized Advertising") and/or your general
characteristics (such as age, gender and ethnicity) ("Characteristics
Personalized Advertising"). If you do not wish to receive
Behavioral Personalized Advertising, please see the opt-out instructions
below; if you do not wish to receive Characteristics Personalized Advertising,
please see the "Use
of Personal Information in Connection with Personalized Advertising" section (Section 1(d)) above for
how to withdraw your consent.
Opting out to an ad
server cookie does not mean that you will no longer receive online ads.
Opting out means only that such ads will no longer be tailored to your
specific viewing habits or interests, but you will continue to see ads
on this Site.
These third party Advertisers
and network ad servers may employ their own cookies and other technology
to provide personalized advertising and measure advertising effectiveness.
You should be aware that different rules might apply to the collection,
use or disclosure of your Personal Information and website viewing/usage
information by third parties in connection with their advertisements,
promotions and other websites you encounter on the Internet. The
their control and not ours. Even if we have a relationship with
the third party, we do not control those websites or their policies
and practices regarding your Personal Information. This
viewing/usage information that a third party Advertiser or network ad
server may directly collect from you.
We encourage you to investigate and ask questions directly of them in
this regard. Use of Advertisers' or a network ad server's
tracking technology is subject to their own privacy policies.
For more information about these third party servers and how to "opt out" of the ad-serving cookie, please click here..
[If there are multiple
ad servers, "Click here" takes you to a separate webpage that will
be a list of various ad servers that have a relationship with MTVN and/or
MTVN's current ad server. It will be one
"universal" opt-out page that will allow for a user to
"Select All" ad servers, or only select certain
ad servers but hit the submit button once to opt-out. Ideally,
if the ad server contracts directly with remnant ad-servers, the ad
server should remain the primary opt-out contact, meaning the user contacts
the ad server and the ad server contacts its remnant partner.
Otherwise, it will be impossible to identify all remnant ad servers
and provide the requisite opt-out for users.
For an example of an opt-out menu, see the Network Advertising Initiative "Opt Out of NAI Member Ad Networks" page:
Although we may track
the numbers of users to inform us on how best to update the Site and
enhance the experience for all users, Personal Information is not extracted
in this process. We use tracking information on an aggregated
basis to help us operate the Site, enhance and improve our services,
improve the look of the Site and display advertising and marketing information.
You can choose to have your computer warn you each time a cookie or
image tag is being sent, or you can choose to turn off all such devices.
This is done through your browser. If you turn cookies off, you
may not have access to many features of the Site that make your Internet
experience more efficient and enjoyable - like the features mentioned
above - and some of our other services will not function properly.
Certain Device Manufacturers: Certain device manufacturers,
such as Apple, preset their browsers to block cookies from websites
other than those you visit directly. As a result, services or advertisements
offered by certain ad servers, operational service providers and/or
default setting. Review your device manufacturers' manual or contact
your device manufacturers' customer service for your options.
a. Co-Branded Services
and Features. The Site may also offer co-branded services and features,
such as events and Promotions that we put together with another company
or our Affiliates ("Co-Branded Partner"). Such
services and features may be hosted on the Site and/or our Co-Branded
Partner's website. We may share your Personal Information with our
Co-Branded Partner and your voluntary use of or participation in a co-branded
service or feature means that you opt-in and give your affirmative consent
to both the Site and our Co-Branded Partner to collect and use your Personal
Information provided during the registration process and/or in connection
with the specific co-branded feature or service for the fulfillment
of the feature or service and for marketing or administrative purposes.
If you wish to opt-out of a Co-Branded Partner's future use of your
Personal Information for marketing purposes, you will need to contact
the Co-Branded Partner directly. The Co-Branded Partner will be
identified on the co-branded feature or service. Registered
or other users that participate in certain services relating to Postings,
such as user video uploads, agree to have certain Personal Information
posted on the Site or Platforms (as defined in the User
Content Submission Agreement that relates to user video uploads) or, if such feature
is offered in connection with a Co-Branded Partner, on our Co-Branded
partner's website in connection with the display of the uploaded video
and posted on any platform that the uploaded video may be posted.
Registered or other users that upload videos may also be required to
submit additional Personal Information.
Service Providers. We also have the right to disclose your Personal
Information to third parties for the purpose of administering and maintaining
the Site's services, features, functions and operations. We
will refer to these third parties as "operational service providers". We use operational service providers
to efficiently provide the full range of content, activities, services,
features and functions we bring you and we request that our operational
service providers also protect your privacy and not disclose your Personal
Information or Sensitive Personal Information to third party marketers
that are not associated with the Site or the MTV Channel. Additionally,
such operational service providers are not permitted to use your Personal
Information or Sensitive Personal Information for their own marketing
or promotional purposes.
c. Other Non-Affiliated Third Parties. We will make your Personal Information and Sensitive Personal Information available to non-affiliated third parties in the following limited circumstances:
- When we are compelled to do so by a governmental agency, court or other entity (e.g., to respond to subpoenas, court orders or legal process);
- If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests and/or to comply with our legal and regulatory obligations; or
- In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture or other business combination involving us, or our Parent Companies or Affiliates.
7. Security & Protection of Personal Information: We maintain reasonable standards of security
and confidentiality. However, for most Internet sites, it is possible
that third parties may unlawfully intercept or access transmissions
or private communications over an unsecured transmission. We conduct
financial transactions via secured transmissions but may not always
secure other parts of the Site. We also limit access to the Site
by our own employees to those individuals who are authorized for the
proper handling of such information and any employee found violating
our standards of security and confidentiality will be subject to our
disciplinary processes. We request that our operational service
providers follow the same policy.
8. Phishing: Phishing attacks
attempt to steal consumers' personal identity data and financial account
credentials. "Phishers" use 'spoofed' e-mails to lead
consumers to counterfeit websites designed to trick recipients into
divulging Personal Information such as credit card numbers, account
usernames, passwords, and social security numbers. WE DO NOT
SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM SENSITIVE PERSONAL INFORMATION
OR YOUR USERNAME OR PASSWORD! If you receive such email communication,
please forward it immediately to the Site's Privacy Administrator
at firstname.lastname@example.org , and then immediately
delete the fraudulent email from your computer.
9. Review, Update or Delete Your Personal Information: Generally, you may review, update or delete your Personal Information or Sensitive Personal Information collected by the Site. You may also correct factual inaccuracies. However, Personal Information that is necessary to check eligibility, such as date of birth or age, cannot be deleted, but may be modified with sufficient verification of the correct information. Deletion or attempted deletion of certain Personal Information, such as your user name, may not be permitted and/or may result in suspension of your account or termination of any registration you may have made. To review, update or delete your Personal Information or Sensitive Personal Information collected by the Site, please click "MY ACCOUNT" on the homepage to sign in to your Site account with your User ID. Then, click on "YOUR ACCOUNT INFO" to change, update, or delete your Personal Information.
If you wish to review Personal Information collected for Promotions such as contests and sweepstakes you will need to contact the Site's Privacy Administrator via email with a request at email@example.com be prepared to provide verification of your identity. Personal Information collected for certain entries are subject to corporate and regulatory recordkeeping requirements and will not be deleted upon the user's request, unless the entrant is a child under the age of 13 years old.
under the age of 13, or others who do not meet the greater age requirements
of certain features of this Site ("Ineligible Teenagers"),
legal guardians) of children or Ineligible Teenagers that registered
their child's or Ineligible Teenager's membership must use their
child's or Ineligible Teenager's User ID to gain direct access to
the account, and select "EDIT ACCOUNT" or alternatively, you can
send us an email to the Site's Privacy Administrator and provide us
with your child's or Ineligible Teenager's User ID and request to
terminate your child's or Ineligible Teenager's account and registration.
We will not allow direct access to a user's account and Personal Information
by any person without the user's User ID (please see above for
how to change your preferences or the information associated with your
account). If a parent does not have his or her child's or Ineligible
Teenager's User ID, the parent will be required to send an email to
the Privacy Administrator that includes the parent's name, address,
telephone and email address, in addition to the child's or Ineligible
Teenager's name and email address as registered on the Site, plus
the child's or Ineligible Teenager's date of birth. The parent
must also provide verifiable identification that they are the parent
of the ineligible child or Ineligible Teenager. MTV will send a confirming
email to the parent via the email address provided to verify that the
parent wishes to terminate his or her child's or Ineligible Teenager's
account and registration. The parent must then confirm by sending
a reply email to the designated return address. MTV will then
terminate the child's or Ineligible Teenager's account but will
notify the child or Ineligible Teenager of the termination request via
email and will identify the name, address and email address of the person
making the request.
We reserve the right to deny access, use and registration privileges to any user, including without limitation, a registered user, of any services, features or functions of the Site if we believe there is a question about the identity of the person trying to access the user's account or any services, features or functions. And if the burden or expense of providing access to your Personal Information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. In such cases, we will provide to you an explanation of why access cannot be provided and contact information for further inquiries.
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